COVID-19 Safe House Policy

Tilley & Wills Group

23 July 2020

As a group, Tilley & Wills are taking all possible measures to prevent the spread of COVID-19 and ensure that our patrons, staff and suppliers of Bistro Mosman, The Buena, Clovelly, Greenwood Hotel, The Elephant Hotel and Verandah Bar remain protected from the possible spread of COVID-19.
Tilley & Wills precautionary measures include:

• All FOH and BOH staff must complete the Australian Government Department of Health’s online training in infectious diseases
• Revised and regular training of best workplace practices, with implementation of additional COVID-19 Safe House policy
• All venues are registered as a COVID-Safe business
• Regular monitoring of Australian Government Department of Health regulations to ensure the latest advice is being adhered to.


Rigorous hygiene measures include:

• Sanitiser stations at entry and exit points, as well as throughout the venue
• Digital beverage and wine menus
• Removal of communal items such as straws, menu sleeves and cutlery
• Daily deep cleaning of venue
 •Regular sanitisation of high touchpoint areas
• Commercial dish and glass washer sanitise cycle at 82-degree cycles.


Updated Venue Layout & Structure:

• Compliance with restrictions on internal and external capacity, maintaining a ratio of no more than 1 person per 4 metres across the venue
• Tables spaced minimum 1.5m apart
• Gaming patrons minimum 1.5m apart  
• Social Distancing signage around all bar areas
• All guests are encouraged to be seated whilst in venue, no dancing
• COVID-19 Safe House Policy and other health and hygiene information displayed throughout the venue
• Limited capacity in lifts (where applicable).


Updated Conditions of Entry:

• All patrons’, staff and suppliers’ details will be collected at entry, and kept for 56 days
• Patrons, staff and suppliers will be denied entry if showing signs or symptoms of COVID-19
• All patrons, staff and suppliers are encouraged to download the COVID-19 app.


We’d like to thank you for your continued support and compliance with our COVID-19 Safe House Policy. We look forward to welcoming you back to our restaurants and pubs.


228 Wickham Street

Fortitude Valley, QLD 4001


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Covid-19 House Policy

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